We'll assist you through the claim process.
This guide will ask you a concern and based on your response show you another concern or result.
Before you begin, check if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You may need to supply supporting documents to advance your claim.
We'll let you understand the result of your claim. We'll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you think we have actually slipped up you can ask us to evaluate our decision.
We can assist if you're in monetary difficulty or require special help while we process your claim.
4: Are you claiming JobSeeker Payment on your own?
5: employment Do you have a Nominee arrangement in location?
To claim on someone else's behalf you need to be authorised.
The individual you're claiming for must choose you to be their Centrelink Correspondence Nominee.
6: Adding a Candidate arrangement
You need to have a plan in place to claim on someone else's behalf.
The person you're claiming for will require to begin the process. Check out how to add a Nominee plan using your online account.
7: Do you desire to claim online?
The easiest way is to declare online.
8: You can claim over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You do not require to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself in the house, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To declare a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it's easy to create one.
To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these steps to link to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Get JobSeeker Payment then follow the triggers to finish your claim.
13: Create a myGov account and prove who you are to link to Centrelink
To claim a payment you need a Centrelink online account linked to myGov. If you don't have a myGov account, it's simple to produce one.
Follow these steps.
1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you agree to the terms, select I agree.
3. Enter your e-mail address, then verify this address utilizing a code we email to you. Your myGov account must utilize a distinct email address. You can't use the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and go into answers.
6. You have actually developed your myGov account, select Continue to myGov.
After you prove who you are through myGov by getting in some information about you, you'll get a CRN. We'll inspect if you currently have a CRN or develop one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity information.
4. Enter details from your Medicare card.
5. Enter some personal information and we'll inspect them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity details from among these documents: - present Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise need identity information from among these files:
- Australian motorist licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can submit your claim, you'll need to go to a service centre to complete our identity requirements. You'll require to give us an acceptable image identity file as well as any other files we might ask for.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you produce your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You need to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Sign in to myGov and employment show who you are to link Centrelink
To declare a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity supplier that offers the strong level Digital Identity required for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll need to enter your personal information, information from your identity files and confirm your picture.
Learn how to establish the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.
1. Check in to myGov.
- Select View and link services, then choose Centrelink.
- Give your grant share your information with Centrelink.
- Select No to Do you have or understand your CRN?
- Select Get begun in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't show your identity online, call us on the Centrelink Employment Services line.
19: How to claim after connecting Centrelink to your myGov
Once your Centrelink online account is to myGov, you can use online.
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Start.
- Select Get JobSeeker Payment then follow the triggers to finish your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can use online.
To do this:
1. Sign in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Begin.
- Select Obtain JobSeeker Payment and follow the prompts to complete your claim.
We'll inform you if you need to do anything else to finish your claim. We may ask you submit supporting files to send your claim.
You can finish these actions up to 13 weeks before your circumstances alter. You can then submit your claim 2 week before your situations change. We'll contact you to advise you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to claim
To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and connect it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and link services, employment then select Centrelink.
- Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
- Select Centrelink from your linked services.
- Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Start.
- Select Obtain JobSeeker Payment and follow the prompts to finish your claim.
We'll inform you if you need to do anything else to complete your claim. We might ask you for supporting documents to submit your claim.
22: After you claim by phone
We'll call you if we need more details.
We'll send you a letter to let you know your claim outcome. If your claim succeeds, we'll let you know:
- when you'll get your first payment
- how much you'll get.
23: After you claim online
After you submit your claim online, you'll get an invoice informing you:
- the ID number of your claim - the date we approximate your claim will be complete.
If your Centrelink online account is linked to myGov, check in now to track your claim online.
Sign in to myGov
You can also use the Express Plus Centrelink mobile app.
If you don't agree with our decision call us on the Centrelink Employment Services line. If you still don't concur, you can ask us to evaluate our decision.
To do your company with us, develop a myGov account and link it to Centrelink.
You require to show your identity before you claim a payment or service.
When you claim a payment or service, we'll ask you for some files to support your claim.
If you or your partner stop work, or modification from complete time to casual work we'll need an Employment Separation Certificate from you in some situations.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your details and get payments for you.